Thank you for using Food Manager Mock Exam. We're here to help. Below you'll find answers to the most common questions and several ways to reach us directly.
Open the app → tap Settings → Restore Purchases. This re-syncs your subscription or one-time purchase with Apple. Make sure you are signed into the same Apple ID you used to buy. If it still doesn't unlock, please restart the app and try again — Apple's server can take a few moments to respond.
First, fully close and reopen the app. If that doesn't help, go to Settings → Restore Purchases. Also double-check that your purchase period has not expired — non-renewing access ends automatically after the length you bought (1, 3, or 12 months). If the app shows Free access before the period should be up, go to Settings → Restore Purchases. If that still doesn't help, email us with the purchase confirmation screenshot from your Apple ID purchase history and we'll look into it.
Yes — purchases are tied to your Apple ID. Sign in with the same Apple ID on both devices and tap Settings → Restore Purchases on each one. Premium unlocks automatically.
Your progress (bookmarks, exam scores, streak) is stored locally on your device. It will persist across app restarts and iOS updates. If you delete and reinstall the app, or switch to a new phone without restoring from an iCloud backup, this local data will be lost. We do not currently offer a cloud sync option.
Go to Settings → Reset All Data. This clears your bookmarks, exam history, daily streak, and free-usage counters. It does not extend, repurchase, or refund access.
Streaks are based on your device's local calendar. Answering at least one practice question or completing an exam on a given day counts. If you travelled across time zones, your device clock may have changed, which can reset the day boundary. Open the app after midnight (local time) and answer one question — the streak should update.
No — Pro plans are sold as non-renewing access. You pay once for a fixed period (1 month, 3 months, or 1 year), and access simply expires at the end of that period. You will not be charged again. No cancellation is required. Buy another plan whenever you want to extend.
Refunds are processed exclusively by Apple. Visit reportaproblem.apple.com to request one — we do not have the ability to issue refunds directly.
1. Update to the latest version of iOS and the latest app version.
2. Hard reboot your device.
3. If it still crashes, delete the app and reinstall (note: local progress will be lost).
4. If the problem keeps happening, email us with your iPhone model, iOS version, and a brief description of what you were doing when it crashed.
When reporting a bug, please include: