Support & Help

1. Does the app need an internet connection?

Most features work offline. QR generation is fully on-device. Scanning via camera works offline as well. Only saving exported images to Photos, email sharing, or restoring a Pro subscription requires network access.

2. Why can't the camera scan a QR code?

Make sure you have granted camera permission: iOS Settings → QR Code Scanner & Generator → Camera → toggle on. Also ensure the QR code is well-lit, in focus, and takes up at least 1/3 of the camera view. Dirty or reflective surfaces may fail scanning.

3. How do I scan a QR code from a photo?

Open the Scan tab → tap the gallery icon in the top-right corner → choose a photo from your library. The app will detect QR codes within the image automatically.

4. What types of QR codes can I create?

The app supports: URLs, plain text, Wi-Fi, contact (vCard), email, phone, SMS, location, and calendar events. Pro subscribers unlock additional templates and batch generation.

5. Can I add a logo or gradient to my QR code?

Yes. On the Create screen, after entering content, tap "Style" to access color, gradient, logo, and layout options. Logo overlay and gradient styling require a Pro subscription.

6. How do I export QR codes in high resolution?

After generating, tap the export icon at the top of the preview page. Choose PNG or SVG (Pro), select resolution, and save to Photos or Files. Batch export to ZIP is available for Pro subscribers.

7. How do I restore my Pro subscription on a new device?

Download the app on the new device with the same Apple ID signed in → open the app → Settings → tap "Restore Purchase" → your Pro status will sync automatically.

8. How do I cancel my subscription?

iOS Settings → tap your Apple ID at the top → Subscriptions → find "QR Code Scanner & Generator" → tap "Cancel Subscription". Pro features remain active until the end of the current billing period.